To return a product, you must first obtain a Return Authorization (RA). This is required for all returns and can be requested online or by calling Order Support at (800) 966-1211. Once your request is processed, you will receive an RA #. Please note, returns can only be requested within 30 days of the shipment date.
Your return must be sent back to the merchant shipper to qualify for a full product credit. Returned items must be received within two (2) weeks of receiving your RA. Make sure the product is in its original packaging and in new, unused condition. If the returned product is not in acceptable condition, it will be rejected and sent back to you.
Additionally, please be aware that we do not offer free returns!
Key Return Guidelines:
- Request an RA: Online or by calling Order Support at (800) 966-1211.
- Return within 30 days of shipment date.
- Shipping costs are non-refundable.
- Return items within 2 weeks of receiving the RA.
- Product condition: Must be in original packaging and new condition.
If you need help or assistance with the return process, please contact Order Support at (800) 966-1211.